bitexbit Privacy Policy

Last amended: December 12, 2020

Bitexbit is committed to protecting and respecting your privacy.

We take your privacy seriously and will use your personal information to provide the Services only after obtaining your consent to the collection and processing of your personal data on the terms specified below. This document explains how and why we collect, process and store any of your personal data, your rights in respect of your personal information, as well as how we keep it secure. Should you disagree on the terms of this Privacy Policy, you are free to stop using the Website.


    We collect from you the following data:

    • Information you provide us directly.

      When you use our Services, we may collect the information that you provide us directly, in particular:

      • your name;

      • details from your identity documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc.;

      • your address;

      • your phone number;

      • your e-mail address.

      We will process your personal information only for the purpose of providing to you the Services that you ask us to provide you, to comply with our legal obligations and to satisfy our legitimate interest. We may request other documents for your identity verification and the sources of your funds confirmation. To know more about it please see our AML/KYC/CTF policy.

    • Usage data.

      When you use our Services, we may collect information about your activity within our Services, for example, which pages you have viewed and for how long. We also may collect IP-addresses, the source of the traffic, information regarding the device and operation system, information about your wireless and mobile network connections, unique device identifiers, browser type, language, battery level, and time zone.

      We collect usage data with the help of Google Analytics. With the use of Google Analytics, we collect such data as IP-Address, your device model, screen resolution and operation system, session durations, your location. Basing on these data, we analyze your needs and interests, evaluate effectiveness of our campaigns and improve our Website to make its content relevant to you and the Website itself available for smooth viewing with your device.

    • Cookies and similar technologies.

      Like most online services and mobile applications, we may use cookies – tiny pieces of code that remain in your device after you have visited any websites and online services. When you use that website or application for the next time, these pieces enable their owners to provide you with information customized for your needs.

      We use cookies for the authentication purpose only. When you access the Services or content, Bitexbit uses session cookies, meaning that if you close the Services, cookies expire and no longer have any effect. You shall specifically agree to our use of cookies when you use our Services by clicking the respective button in the notification.

      Please note that you may block, delete, or disable saving cookies on your device. You can turn the cookies off by choosing the appropriate settings of your browser. The following links might be useful for you to choose the best option of your browser:

      • For the users of Chrome

      • For the users of Mozilla Firefox

      • For the users of Microsoft Internet Explorer

      • For the users of Opera

      • For the users of Safari web and iOS.

      When you use the Services, we may also use technologies like pixels, web beacons, and local storage to collect information about how you use Bitexbit and provide features to you.


    Please note that our Services are exclusively offered to individuals at least 18 years old. We do not process any personal information of children under this age.


    We may collect your personal information if you use Bitexbit and open an Account to use the Website or perform any Transactions on the Website. This is defined as collection for the purpose of provision of Services to you in accordance with our Terms of Use. Please note that if you refuse to share your personal information for this purpose, we will not be able to provide our Services to you.

    We may use your personal information for the following purposes:

    • provide our Services - allow you to open and operate an Account, as well as complete Transactions;

    • ensure safety and security of your Account;

    • analyse use of our Services and their effectiveness;

    • regulatory purposes such as prevention of money laundering and fraud;

    • provide you with information about products and promotions that are relevant to you, although only if you have specifically agreed to receive such information.

    If Bitexbit decides to change the purposes of processing specified above, we will inform you on such changes prior to use your personal information within the newly set purposes and ask for your separate consent if required by the applicable laws.


    We may make available the personal information that you provide to us, in particular to:

    • our affiliates, agents and representatives;

    • payment service providers and financial institutions;

    • our contractors providing software for identity verification purposes;

    • our contractors providing us information on sanctions lists from publicly accessible sources.

    Please note, Bitexbit may disclose your personal information to enforce and comply with the law. In other words, Bitexbit may disclose to law enforcement, regulatory agencies or officials the information necessary for the investigation or legal process on official request or the official bodies acting within their powers. In certain cases, we may not be able to inform you of such sharing of data due to legal restrictions.

    Any third party which receives or has access to personal information shall be required by us to protect such personal information and to use it only to carry out the services they are performing for you or for Bitexbit, unless otherwise required or permitted by law. We use only certified services and products, sign agreements on protection of personal data and non-disclosure agreements with contractors as well as take technical measures to ensure the information is protected when stored, used and while being transferred. Any third party, except for regulatory authorities, would be contractually bound to adhere to the same security and confidentiality policies as Bitexbit and assume the same responsibilities as Bitexbit.

    We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any personal information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.

    International data transfers.

    Our contractors and affiliates are situated at different locations (including countries located outside the EU) and we sometimes need to transfer your personal data to third countries to provide our services to you. We strive to ensure adequate level of your personal data protection wherever our contractor is located. Be sure we may transfer your personal information only (a) if the country where we transfer your personal Information to provides the adequate level of personal data protection (based on the relevant decision of European Commission; or (b) if we take appropriate safeguards to ensure that your rights as data subject are protected.


    Data retention.

    Your information is held within our servers located within the European Union. Access to this information is provided to employees of Bitexbit whose office may also be outside of the European Union but who adhere to the same principles of data security and processes as those within the European Union.

    Your payment method information that you may use to effect or receive payments from Bitexbit may be passed on to a third-party payment processor(s) which is/are based in the EU and with which Bitexbit has a contractual agreement to safeguard your rights.

    We will hold your personal information only for as long as it is necessary for the purposes described in this Privacy Policy and our own legal and regulatory requirements, including anti-money laundering legal obligations. That is why, we will retain some personal information for a period of five years after our User closes his or her Account, terminates legal relationships with us or conducts his or her last Transaction.

    Data security.

    Bitexbit takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. For example, Bitexbit uses verified contractors that might have access to the data as specified in Section 3 of the Privacy Policy with which the relevant data processing agreements are signed. We also guide and train our personnel to process your data securely according to our internal data protection policies.

    In addition, security measures may include:

    • the pseudonymisation and encryption of personal information;

    • the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;

    • the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;

    • a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

    In the event of a personal data breach or the failure of the measures of protection of such information we will immediately notify you without undue delay.


    • Right to withdraw consent.

      You can withdraw your consent for the collection and processing of your personal data by Bitexbit at any time by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal. After we at Bitexbit receive such withdrawal request from you, we will process it in a timely manner and we will no longer process your personal data, unless otherwise is set by law.

    • Right of access to your personal information.

      You have a right to request that we provide you a copy of your personal information held by us. You may also ask for the clarifications on the personal information, i.e., purpose of collecting and processing, third parties which have access to information.

    • Right to data portability.

      You may request to receive your personal information in a structured, commonly used and machine-readable format. You may also ask us to transfer your personal information directly to another controller, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.

    • Right to rectify your personal information.

      This means you may request us to rectify or update any of your personal information that is inaccurate. You can also complete the personal information if you feel there is a need to do so.

    • Right to erasure.

      You may request us to erase your personal information if its processing is no longer necessary to achieve purposes for which it was collected or otherwise processed, as well as if there are no legal grounds for the processing. For this purpose, you can contact us at Customer Support. In most cases, Bitexbit will erase it unless otherwise required by legislation.

    • Right to restriction of the processing

      It means that in some cases, prescribed by law, you may restrict the way of processing your personal information. For example, if you contest the accuracy of your personal data being processed or in case Bitexbit is not interested in the processing of your personal data any longer, but you want Bitexbit to do this on different reasons (to exercise or defence of legal claims) and, instead of the erasure of information, its processing will be just restricted.

    • Right to object to the processing.

      You have a right to object to processing of your personal data when the processing is related to the performance of our task carried in the public interest or in the exercise of official authority vested in us; or we process your data to pursue our or third party’s legitimate interests, and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request objecting to processing, we will no longer process the personal data unless we are able to demonstrate compelling legitimate grounds for the processing.

      Please note that when processing of your personal data is carried for direct marketing purposes, you have the right to object at any time to such processing without providing any justification. We will no longer process your data for such direct marketing purposes. You may refer to relevant sections of this Privacy Policy to learn whether we process your data for direct marketing purposes.

    • How to exercise your rights?

      Any requests to exercise your rights can be directed to Bitexbit through the contact details provided below. These requests are free of charge. We are committed to responding to any user within a reasonable time. Please note that we may take steps to verify your identity before complying with the request, to protect your privacy and security.


    Bitexbit will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if Bitexbit is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. Bitexbit will inform you of any such extension within one month of receipt of the request, together with the reasons of such delay.

    If you have doubts as to our reply or reaction, or absence of such, you have the right to lodge a complaint with a supervisory authority that is empowered to process such complaints in your country.


    Bitexbit is not responsible for the content of any referred third-party products or services. Any third-party products or services are independent from Bitexbit. Bitexbit has no control over them. Use of any third-party product or service is subject to its terms of service and privacy policy or other legal documentation.

    In no event shall any reference to any third-party product or service be construed as an approval or endorsement by Bitexbit of that third party or of any product or service provided by a third party. A recommendation to use any third-party product or service does not imply that we endorse or accept any responsibility for the content or use of such product or service as well as will not be a party to or in any way monitor any transaction involving any third-party providers of products or services.


    We may change this Privacy Policy from time to time if doing so will be deemed necessary in order to comply with the applicable laws and actual circumstances of the functioning of the Services, so please periodically check this page to ensure that you’re satisfied with any changes. Additional notifications on any amendments will be displayed or otherwise communicated to you when using the Services after the amendments were made. If within one week after such notification has been shown to you, you continue to use the Services, you will be considered as having accepted all the amendments made, unless there is an obligation imposed on Bitexbit by an applicable law to obtain your explicit consent to the amendments. This can be a case when, for example, the nature of your data processing and purposes for processing change.


    We hope this Privacy Policy helped you understand how your personal information is dealt with at Bitexbit. Bitexbit will undertake its best effort to make your personal data protected. If you have any questions regarding this Privacy Policy and our Services, please contact us at Customer Support.